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Why I will always buy my glasses at Costco

I bought these glasses at Costco.

Last year I bought a pair of red frames at Costco.  I paid $45.00 extra for transition lens. The lens darkened when I stepped outside into the sun. The transition lens got dark just as they were suppose to. Worked great. But, I didn’t like them anymore. I wanted clear lens. I changed my mind.

I couldn’t find my receipt.

The optical department looked up my receipt on their computer with my Costco number.

“It has been longer than thirty days. But, if you are not happy, we are not happy. We will fix them for you.”

“Why are you being so nice?”

“It’s company policy.”

I like Costco’s attitude.

Why I will always buy my glasses at Costco

1. Their prices are lower.
2. The quality of the frames and product is excellent.
3. The store has great customer service.

I had always bought my glasses at Costco because the price was lower. I will continue to shop there because of their attitude towards costumers.

Being nice really does help sales.

Have you kept loyal to a store because they were nice to you?
Have you ever stopped shopping somewhere because you got bad service?

Please tell me in the comments.

About Pamela Hodges

My name is Pamela Hodges. I am a writer and an artist. I write to encourage and to bring laughter. I paint cats, draw cartoons and write books for children and grown ups.

You are an artist. Yes, you are. Really.

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Get the FREE illustrated, sort of a comic book, “You Are An Artist.” Believe in yourself and your ability to draw. xo Pamela

  • Sue Sutherlin

    I shop at a local store so happily because they have wonderful customer service. They may charge a little more than the Ace Hardware right down the street, but I will spend a little more because they are so nice and I want them to stay in business. Because it is not part of a large chain, I have even, on occasion, asked them to match the price of the Ace Hardware, and they have!

    Recently, at Costco, the checker and the helper were carrying on a conversation with each other and pretty much ignoring me, the paying customer. I complained at the customer service station on the way out; they don’t need to ask me for my life history, but a simple “how are you doing today?” and engaging with me is greatly appreciated. Being ignored (except to extract payment from me) is not appreciated.

  • You touched my nerve! I despise poor customer service. I will punish stores that have bad service. They will pay. I shop at Modell’s instead of Dick’s for sporting goods, Kohl’s for clothes, and Trader Joe’s for groceries. Also, totally agree that Costco has a great glasses dept. I can’t stand the customer service at either Lowe’s or Home Depot, you could turn into a skeleton waiting for someone to help you.

    • pamelahodges

      Yes, keep rewarding the stores that take care of you. And why would we want to turn into skeletons waiting for someone to help us. The bad guys will pay.

  • This is truly the ultimate of customer service. My son recently flew Frontier Airlines and experienced terrible customer service from the time he checked his bags until he got off the flight. He wrote a very objective letter, free from accusation; yet, providing helpful cricism for improvement. Costco’s management is doing something right. I may just look at Costco for my next pair of glasses.

    • pamelahodges

      Sounds like your son took a proactive approach to bad service. I am curious to know how the airline responded. Costco even carries cool designer frames. So you don’t have to sacrifice looking awesome to save money.