Last year I bought a pair of red frames at Costco. I paid $45.00 extra for transition lens. The lens darkened when I stepped outside into the sun. The transition lens got dark just as they were suppose to. Worked great. But, I didn’t like them anymore. I wanted clear lens. I changed my mind.
I couldn’t find my receipt.
The optical department looked up my receipt on their computer with my Costco number.
“It has been longer than thirty days. But, if you are not happy, we are not happy. We will fix them for you.”
“Why are you being so nice?”
“It’s company policy.”
I like Costco’s attitude.
Why I will always buy my glasses at Costco
1. Their prices are lower.
2. The quality of the frames and product is excellent.
3. The store has great customer service.
I had always bought my glasses at Costco because the price was lower. I will continue to shop there because of their attitude towards costumers.
Being nice really does help sales.
Have you kept loyal to a store because they were nice to you?
Have you ever stopped shopping somewhere because you got bad service?
Please tell me in the comments.
